Support Policy
Shipping and Returns
We keep delivery and return rules straightforward so customers know exactly what to expect before placing an order.
Dhaka City
Within 2 days
Chattogram City
Within 2 days
Outside Major Cities
Within 4 days if normal
Cash on Delivery
Available
Delivery timeline
These timelines apply when stock is ready and courier movement is normal.
- Inside Dhaka city: customers usually receive orders within 2 days.
- Inside Chattogram city: customers usually receive orders within 2 days.
- Outside Dhaka and Chattogram: delivery normally takes up to 4 days.
- Public holidays, hartal, weather, or courier disruption may delay delivery slightly.
Parcel inspection at delivery
Customers can verify the order at the doorstep in a reasonable way.
- The customer may open an intact parcel and sniff or inspect the item at delivery.
- If the parcel is not broken, the product is not damaged, and the correct item was sent, the customer must pay the delivery person and receive the order.
- Inspection does not mean full-use trial. It is only for basic checking at handover.
Return and rejection policy
Returns are accepted for clear fulfillment issues.
- The order may be rejected or returned if the parcel arrives broken.
- The order may be rejected or returned if the product is damaged.
- The order may be rejected or returned if the wrong product was delivered.
- Change-of-mind returns are not accepted after a correct and undamaged item is delivered.
Need help quickly?
If there is a problem, fast communication helps us resolve it properly.
Report delivery or product issues as soon as possible on the day of delivery.
Keep the parcel, packaging, and product condition unchanged until support reviews the issue.
For urgent support, contact us directly at +8801XXXXXXXXX.