Store Terms
Terms and Conditions
These terms apply to purchases made through Scent & Soul. By placing an order, the customer agrees to these basic store rules.
Order Channel
Website checkout and direct online order flow
COD
Supported
Service Area
Dhaka, Chattogram, and nationwide courier coverage
Orders and confirmation
- Orders are subject to stock availability and order confirmation.
- We may contact the customer by phone or message to confirm details before dispatch.
- We reserve the right to cancel an order if product availability, pricing, or customer information is clearly incorrect.
Product information and authenticity
- We aim to keep product names, pricing, variant sizes, and descriptions accurate.
- Products are sold as described on the listing. If a product is inspired, that should be clearly mentioned on the product itself.
- Small color or packaging differences may happen due to supplier batch changes, photography, or screen settings.
Pricing and payments
- All prices are shown in Bangladeshi Taka.
- Delivery charge may apply depending on shipping location.
- For cash on delivery orders, the customer must pay the delivery person if the item is correct and undamaged at handover.
Delivery, inspection, and acceptance
- Customers may inspect an intact parcel and sniff the product during delivery handover.
- If the parcel is not broken, the product is not damaged, and the correct product was sent, the customer must accept the parcel and complete payment.
- Delivery timing can change because of courier delays, weather, strikes, or public holidays.
Returns, refusal, and support
- Returns or refusal are allowed for broken parcels, damaged products, or wrong items.
- Returns are not accepted for preference-based issues after receiving the correct and undamaged item.
- Support decisions may require parcel photos, product photos, or order verification.